Shipping, Customs & Returns Policy

UK Shipping

Orders are dispatched from The Pottery within 3–4 days and sent via Royal Mail, Parcelforce, or a standard courier service (2–4 day delivery). Most larger parcels will require a signature.

If you’d like to arrange faster delivery, please email me in advance and I’ll do my best to accommodate or quote for an express service.

International Shipping

If international shipping is not available for your location at checkout, feel free to contact me via email or Instagram and I’ll be happy to provide a custom shipping quote.

Please note:
I’m unable to ship to countries within the EU.

USA tariffs have increased dramatically recently and as a result i have suspended automatic checkout. If you’d like me to calculate the cost please email.

Gifts

If you’re buying a piece as a gift and want it sent directly to the recipient, just let me know. I’m happy to wrap it and include a handwritten note at no extra cost.

Returns

If you’d like to return a piece, please email me within 14 days of receiving your order (this only applies to UK orders).

• Return postage is the buyer’s responsibility.

• A full refund will be issued once the item arrives back safely.

• I’m happy to offer packing advice if needed — just ask!

International returns: Customs charges and return shipping are non-refundable. Any import customs or fees charged upon re-entry to the UK will be deducted from your refund.